Terms of service
MACUDOPA TERMS AND CONDITIONS
Last updated: 22 October 2026
1. ABOUT US
This website, macudopa.com, is run by CogniBrain Ltd, trading as MacuDopa ("we", "us", "our").
CogniBrain Ltd is a company registered in England and Wales, company number 14404030. Our registered office is 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. Our VAT number is [ADD VAT NUMBER].
You can contact us at hello@macudopa.com or by post at our registered office.
These terms apply when you use our website and when you buy from us. Please read them before you place an order. Our Privacy Policy and Refund Policy also apply. If you are a consumer, nothing in these terms affects your legal rights.
2. OUR PRODUCTS AND YOUR HEALTH
MacuDopa products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Information on our website is general information and is not medical advice.
Speak to your doctor or pharmacist before using our products if you take any medication, including medication for Parkinson's, or if you are pregnant, breastfeeding or under medical supervision. Do not stop or change any prescribed medication without speaking to your doctor first.
Do not exceed the recommended daily intake shown on the label. Keep out of reach of children. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
Product images are for illustration. Colours and packaging may look slightly different on your screen. If the website and the label differ, follow the label.
3. WHO CAN BUY FROM US
You must be 18 or over to buy from us. When you order, please give us accurate details, including your name, email, delivery and billing address. If you create an account, keep your login details safe. You are responsible for what happens on your account.
Our products are for personal use. Please do not buy them to resell.
4. YOUR ORDER AND HOW THE CONTRACT IS FORMED
When you place an order, you are offering to buy the products in it. We will email you to acknowledge your order. Our acceptance, and the contract between us, happens when we email you to confirm that your order has been dispatched.
We may not be able to accept your order, for example if a product is out of stock, if we cannot deliver to your address, or if there is an error in the price or description. If that happens, we will tell you and will not charge you, or we will refund you in full if we have already taken payment.
We may limit the quantity of any product sold to one customer or household.
5. PRICES AND PAYMENT
Prices are shown in the currency displayed at checkout. Prices for delivery within the UK include VAT where it applies. Delivery charges are shown at checkout before you pay.
If you order for delivery outside the UK, your country may charge import duties or taxes when the parcel arrives. Unless checkout says otherwise, these are your responsibility.
We take payment when you place your order. Payments are processed securely through Shopify and our payment providers. We do not store your full card details.
If we discover an obvious error in a price, we will contact you before dispatch. You can then choose to go ahead at the correct price or cancel for a full refund.
Promotions and discount codes have their own conditions, which we will show when we offer them.
6. SUBSCRIPTIONS
Some products can be bought as a subscription. If you choose a subscription:
- We will charge your payment card at the start of each delivery cycle shown at checkout, and send your order each cycle, until you cancel.
- If the price of your subscription changes, we will email you before the new price applies. You can cancel before then if you do not want to continue.
- You can skip, pause, change or cancel your subscription at any time through your account on our website, or by emailing hello@macudopa.com. To stop the next payment, cancel before your next billing date.
- Cancelling stops future payments and deliveries. It does not affect orders already paid for or dispatched, or your rights under sections 8 and 9.
Your right to cancel within 14 days (section 8) applies to the first delivery of a new subscription.
7. DELIVERY
We deliver to the countries offered at checkout. Delivery times shown at checkout and in our emails are estimates. Unless we agree a different date with you, we will deliver within 30 days of accepting your order. If we do not, you can cancel and we will refund you in full.
If something outside our reasonable control delays your order, such as a carrier or customs delay, we will let you know and do what we can to reduce the delay. If the delay is significant, you can contact us to cancel and receive a refund for any products you have not received.
For UK consumers, the products are your responsibility from the time they are delivered to you or to someone you have nominated. The products belong to you once we have received payment in full.
8. YOUR RIGHT TO CHANGE YOUR MIND
If you are a consumer buying online, you have 14 days from the day after you receive your order to cancel it for any reason.
Because our products are food supplements sealed for health protection and hygiene reasons, this right does not apply to any product once its seal has been broken. You can cancel for unopened products with the seal intact.
To cancel, email hello@macudopa.com with your name and order number within the 14 days. We will tell you where to send the products back. Please return them within 14 days of telling us you want to cancel. Unless the product is faulty or we sent the wrong item, you pay the cost of returning it.
We will refund the price of the products and the standard delivery charge within 14 days of receiving them back, or of receiving evidence that you have sent them, whichever is sooner. We refund to the payment method you used.
Our Refund Policy may give you more than this. It does not reduce these rights.
9. IF SOMETHING IS WRONG WITH YOUR ORDER
If you are a consumer, the law says the products we sell must be as described, fit for purpose and of satisfactory quality.
If your order arrives damaged, faulty or incorrect, please email hello@macudopa.com with your order number and, where possible, a photo. If you tell us within 30 days of delivery, you are entitled to a full refund. After 30 days, you are entitled to a repair or replacement or, if that is not possible, a refund.
This is a summary of your key legal rights. For more detail, visit the Citizens Advice website, www.citizensadvice.org.uk.
10. OUR RESPONSIBILITY TO YOU
If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it will happen, or if you and we knew it might happen when the contract was made.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.
We supply our products for personal and household use only. We are not responsible for any loss of profit, loss of business or business interruption.
We are not responsible for delays or failures caused by events outside our reasonable control.
11. USING OUR WEBSITE
You may use our website for lawful purposes only. You must not:
- break any law or regulation through your use of the website;
- try to gain unauthorised access to the website, its servers or any connected system;
- introduce viruses or other harmful code;
- copy, scrape or harvest content or personal information from the website;
- send unsolicited advertising or spam through the website; or
- pretend to be someone else, or post anything false, misleading, abusive or unlawful.
We may suspend or close your account, or your access to the website, if you break these rules.
We work to keep the website available and accurate, but we cannot guarantee it will always be available or free of errors. We may change or update the website at any time.
12. INTELLECTUAL PROPERTY
The content of our website, including text, images, graphics, logos, product names and designs, belongs to CogniBrain Ltd or our licensors. MacuDopa and the Continuum Method are trademarks of CogniBrain Ltd.
You may view and print pages for your own personal use. You must not copy, reproduce, republish, sell or otherwise use any content from our website for any other purpose without our written permission.
Shopify's name, logos and trademarks belong to Shopify. Other names and logos on our website belong to their owners.
13. REVIEWS AND FEEDBACK
We welcome reviews, comments and suggestions. If you send us any, you allow us to use, reproduce, publish and display them, free of charge, in any media, to run and promote our business.
Reviews must be honest, describe your own genuine experience and not be written in return for payment or a free product unless you say so. Please do not include other people's personal information or anything unlawful, offensive or misleading.
We may edit or remove reviews or comments that break these rules, or that make medical claims we are not allowed to publish for a food supplement. We do not write or publish fake reviews.
14. THIRD-PARTY TOOLS AND LINKS
Our website may include tools, content or links provided by other companies. We do not control them and are not responsible for their content, products or services. If you use them, their own terms and policies apply.
15. SHOPIFY
Our online shop runs on Shopify. When you buy from us, your contract is with CogniBrain Ltd, not with Shopify. Shopify is not responsible for the sale or for the products.
16. YOUR PERSONAL INFORMATION
We only use your personal information as set out in our Privacy Policy. Because our shop runs on Shopify, Shopify also processes some information to provide and improve its services, as described in Shopify's privacy policy.
We may share anonymised, combined sales information that cannot identify you with our professional advisers, under a duty of confidentiality.
17. CHANGES TO THESE TERMS
We may update these terms from time to time, for example to reflect changes in the law or in how we run our business. The terms in force when you place an order apply to that order. If a change affects your subscription, we will tell you before it takes effect, and you can cancel if you do not want to continue.
18. OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these terms to another organisation. If we do, we will tell you, and if you are unhappy you may cancel any future orders and subscription payments.
You need our written consent to transfer your rights under these terms to someone else.
These terms are between you and us. No other person has any right to enforce them.
If a court decides that part of these terms is unlawful, the rest will continue to apply.
If we delay in enforcing these terms, we can still enforce them later.
19. WHICH LAWS APPLY AND WHERE YOU CAN BRING PROCEEDINGS
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. If you live in Northern Ireland, you can also bring proceedings in Northern Ireland.
If you live outside the UK, you also keep any protections given to consumers by the law of the country where you live.
20. CONTACT US AND COMPLAINTS
If you have a question or a complaint, please email hello@macudopa.com or write to CogniBrain Ltd, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. Please include your order number if you have one.