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Shipping Policy

Ensuring you receive your purchase.

Stack of Books

All orders are processed within 1 business day (excluding weekends and holidays). 

 

Be aware that you may experience slight delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

UK - we offer Royal Mail parcelforce 48 hour:

  •  Up to £35 - £6.95

  • £35 to £70- £8.95

  • £70 and up - £12.95

Northern Ireland, Isle of White, Isle of Man and Scottish Highlands & Islands are all charged at £24 as there are extra charges from Parcelforce.

Royal Mail price increase in effect from the 20/11/2023.

Surcharges: As well as the base price increase there are some new surcharges being applied to all Royal Mail Tracked 24 and 48 Parcel prices.

Green Surcharge from 20/11/2023 = 2p per parcel

Peak Surcharge from 20/11/2023 to 07/01/2023 = 10p per parcel

International shipping Rates and Estimates

Please check all requirements (import taxes, customs regulations and charges etc) regarding deliveries to countries outside the UK. Cognibrain Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country. 

Delivery charges for orders to be delivered to non-UK addresses.

Standard International Mail:

  • Up to £35 - £8.95

  • £35 to £70- £9.95

  • £70 and up - £12.95

We cannot guarantee a delivery date for overseas orders. As a guide if you have not received your order within 7-15 working days, please contact our Customer Services department.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please supply a house or business address to avoid delays.

Refunds, returns, and exchanges

Our return policy is on the return policy page.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@MacuDopa.com with your order number and a photo of the item’s condition.

 

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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