Shipping Policy UK
All orders are processed within 1 business day (excluding weekends and holidays).
Be aware that you may experience slight delays due to a high volume of orders or UK postal service problems that are outside of our control.
UK Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Royal Mail 48 hour Tracked:
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Up to £36 - £5.50
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£36 to £90- £7.50
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£90 to £159 - £8.50
£160 and above Free
Isle of White, Isle of Man and Scottish Highlands & Islands are all charged at a higher rate.
Please check all requirements (import taxes, customs regulations and charges etc) regarding deliveries to countries outside the UK. Cognibrain Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to UK P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please supply a house or business address to avoid delays.
Refunds, returns, and exchanges
Our return policy is on the return policy page.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at max@MacuDopa.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.